#Reinstall pen and touch install
You will probably need to install updates after the reset Settings will go back to factory defaults
#Reinstall pen and touch windows
It uses a version of Windows that’s stored on your hard drive. This works well if there are no issues with the version of Windows stored on your hard drive. This method puts the device back to its factory settings, exactly as it was when you first took it out of the box. Use the following table to learn which reset option is right for your situation. Still having the issue? Go on to Solution 5.Īt this point, you must verify that the Surface device is not the issue. To check whether this solution resolved the issue, use touch to open an application like Edge or another web browser, and try to scroll, pinch to zoom, swipe in from the right, and long-press to test touch functionality. Restart your Surface and test the touchscreen to check whether it responds appropriately. Press Tab until you select Yes, press Enter, and follow the onscreen instructions to recalibrate your Surface. (If you're using a mouse, select Yes, and then follow the onscreen instructions to recalibrate your Surface.) (If you're using a mouse, select Reset.) If Reset is unavailable (appears dimmed), your Surface touch calibration is at the factory settings. Press Tab until you select Reset, and then press Enter. (With a mouse, select Start, then select Calibrate the screen for pen or touch input.) In the search box on the taskbar, enter calibrate, and then select Calibrate the screen for pen or touch input from the list of results. If someone recalibrated your Surface manually or its default calibration changed for any reason, this might cause your device issue. Surface devices come from the factory already calibrated and optimized for pen and touch input to ensure the best possible operation. Warning: Do not manually recalibrate your touch settings. If touch works on your Surface, select EXIT, follow any onscreen instructions, and restart Windows. If you want to work with a Surface Support Advocate, contact us. Go to Device service and repair to submit a service order for your Surface.
If touch doesn't work on your Surface, your touchscreen most likely experienced a hardware failure. Then, depending on how your Surface responds to touch, follow one of these steps: Try to navigate in UEFI by tapping various menu items. Once you are in UEFI, touch your Surface screen and see if it responds normally. When Surface is off, press and hold the volume up button and press the power button until a Microsoft or Surface logo appears onscreen. If touch works in UEFI, the issue probably involves Windows or the touch driver. Follow these steps to boot to UEFI and test touch functionality: For example, if touch does not work in UEFI, your device likely has experienced a hardware failure and needs servicing. Because UEFI operates independently of Windows, testing hardware in UEFI will work if you have a hardware issue.
#Reinstall pen and touch software
Unified Extensible Firmware Interface (UEFI) is a type of software that helps Windows communicate with your Surface’s hardware.
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